1. Return Period:
- You may initiate a return within 3 days of receiving your order.
- The product must be in its original packaging and unused.
2. Defective Products:
- If you receive a defective product, please notify us within 12 to 24 hours of delivery.
- In some cases, we may request an unboxing video to prevent fraudulent returns. This measure is in place due to previous instances of customers returning old products or providing images of different items.
3. Return Process:
- Hatke will initiate the return process from our end once you request a return.
- To make the process convenient for you, we will arrange for the product to be picked up from your doorstep.
- There are no additional fees for returns approved by us, and we bear the associated costs.
- We only accept returns for products purchased through our online portal.
- As an online-only store, we do not facilitate in-person sales, even at our mentioned warehouse.
5. Important Note:
- Please note that we do not entertain in-person sales or returns at our warehouse.
Hatke values your trust, and we are committed to providing a hassle-free and transparent return process. If you have any queries or concerns regarding our return policy, feel free to contact our customer support team.
Thank you for choosing Hatke!