Refund policy

At Hatke, we are committed to delivering quality and diversity in our products, ranging from electronics to home & garden essentials, and many more. Your satisfaction is at the core of our business philosophy. This policy is designed to ensure transparency and fairness in your shopping experience.

Cancellation Policy
Orders that have already been dispatched or are in transit cannot be canceled. We encourage our customers to review their orders thoroughly before finalizing them.

Return Policy
Our products can be returned within 3 days of delivery, provided they are in their original packaging, unopened, and unused.
For products that arrive defective or damaged, please notify us within 24 hours of receipt. These items are eligible for return or exchange based on our assessment.

Non-Returnable Items
Certain products, due to their specific nature, are not eligible for return. This includes perishable goods, soaps, liquids, cosmetics, and items on sale. These are only eligible for exchange if received in a defective or damaged condition.

Unboxing Video Recommendation
While not mandatory, we recommend recording an unboxing video. This can be a valuable tool in cases of discrepancies or doubts regarding the product's condition upon delivery.
If requested, an unboxing video should be unedited, capturing the entire process of opening the package. This assists in a fair and efficient resolution process.

Processing Returns
Once a return request is approved, we will arrange for reverse pickup. You will be informed of the process and details through your provided contact information.

Refunds
Refunds for eligible items will be processed to the original payment method within 2 business days after we receive and inspect the returned item.

Final Decision
Hatke reserves the right to make the final decision on all return, refund, and exchange requests. Each case is assessed individually to ensure a fair and satisfactory outcome.

Customer Support
If you have any queries or need assistance, our customer support team is here to help, ensuring a smooth and pleasant shopping experience. Please contact us at support@hatke.co.in, via our website's contact form, or through Live Chat.

Policy Updates
In the event of any changes to our policy due to operational adjustments or legal compliance requirements, customers will be promptly informed of these updates through our website or via email communication.

Thank You for Choosing Hatke.
We greatly appreciate your trust in our products and services. Our goal is to provide you with an enjoyable and satisfying shopping experience. We continuously strive to excel in our customer service to meet and exceed your expectations.